Mojec International Ltd - Lagos, Nigeria

Have waited a for several month after registering for the prepaid meter scheme online, and when they finally show up for survey after a long while, I requested for a single face prepaid meter, now ever since 2 month after the carried out the survey, they haven't sent me a payment advice which is so frustrating, and which they promised to send 3 days after the survey is been carried out

A prepaid meter was fixed by one of moject agents and right from the day he fixed it there was already problem, the wire transmitting power into our compound fell off the prepaid meter after he left, we called him and he said we should get an electrician to help him screw it tight, when we encountered similar issues again, the electrician wanted to screw it tight again and he realized that the prepaid meter wasn't tightened to the wall at all and will fall off if left left there he couldn't break the seal to tightened properly, so the electrician kept it on our uncompleted decking while we waited for the IKEDC official assigned to us by the IKEDC customer service who kept postponing his appointment to come & fix the meter properly without any encumbrance. On Monday 10th July, 2021 evening when the power was restored we didn't have light and we felt it was the issues of the wire falling off until we realized that it was actually the prepaid meter being completely faulty. Eventually, the IKEDC official showed up and still haven't found a solution to any of our problem; we have been in complete darkness while others had power, we were asked to call on Mojec themselves to come and fix the meter. And that's why I'm here

On the 29th March 2021, a Prepaid meter was installed on my powerline in my absence as it was done during official hours with the No: ********and has not been activated till date leaving my apartment in darkness in the last 7days. All efforts to your rep on the phone no he left proved abortive

Hello Mojec
It's so sad that we suffer light issues due to the prepaid meter your staff came to install and has not been working since last year October, we came to your office and your customer care personnel was so rude and uncultured, your installers keep tossing us around asking for money. We have since been without light and it's really bad, when there is no light, there can't be water. And these two things are the most essential.
Pls do come to our aid.

Payment for meter was made on 31st August 2020 and up till date 20th September 2020, no communication has been established neither has the prepaid meter been received. I was told by Ikeja Electric that I will be contacted for August, 2020. I have not gotten any response from your office.ARN:IEHXRC********

I was told by Ikeja Electric that I will be contacted for payment and installation of meter since February, 2020. I have not gotten any response from your office.ARN:IEHTN9250, and ARN:IEKEX0626

The TAT of this organization just like a typical nigerian company is very poor
I was given two numbers by EKO Electric to reach your team and after the first time that someone picked that line nobody has ever picked those lines again
One has never been picked
The numbers are

In respect to your meter application, your information has been sent to MOJEC. Kindly contact the following numbers ********,********.

My meter was installed September 02, 2019 by One Engr Afeez with this contact number ********, so rude and uncultured. Till today my meter didn't work and has kept my house in darkness while there is light everywhere. Called their office line +******** times without number and have been tossing around from one staff to another. During which of their staff with this phone number ******** was asking me for N10,000 before he can come to rectify it. On top of paid N72,000 plus for meter that never work for one day. All of them have stopped picking the calls. Is this a way of milking people or scamming?
So frustrating that till today September 07, still yet to be rectified.

I am asked to pay to get a meter number for my new apartment before I can register for a meter online. How true is that?

An installed 3 phase Mojec prepaid meter after token activation and successful recharge is sign with close circuit. What does it mean?. Tripping off output light

My light went off and the meter is flashing a red light letting me know by credit has finished but after recharging, I plugged in my meter and usually the red light comes on but it didn't, I put In the code and it showed failed. Please what is wrong and how do I fix it?

Hi. Please, why is my mojec prepaid energy meter tripping on and off?

Pls can I get customer care number?

An installed 3 phase Mojec prepaid meter after token activation and successful recharge is sign with close circuit. What does it mean?. Tripping off output light

How do i replace a missing metre loader?

How can I get back missing meter pad? Please it's urgent.

My prepaid metre has refused to load new credit nor able to give account balance for two weeks running.
Is there a code I could use to load as I do not have light any longer?

Good evening Mojek,

Please, I got a mail for a single phase meter however, I prefered a 3 phase meter. How can I change it?