Review Not properly fixed and later became faulty prepaid meter

A prepaid meter was fixed by one of moject agents and right from the day he fixed it there was already problem, the wire transmitting power into our compound fell off the prepaid meter after he left, we called him and he said we should get an electrician to help him screw it tight, when we encountered similar issues again, the electrician wanted to screw it tight again and he realized that the prepaid meter wasn't tightened to the wall at all and will fall off if left left there he couldn't break the seal to tightened properly, so the electrician kept it on our uncompleted decking while we waited for the IKEDC official assigned to us by the IKEDC customer service who kept postponing his appointment to come & fix the meter properly without any encumbrance. On Monday 10th July, 2021 evening when the power was restored we didn't have light and we felt it was the issues of the wire falling off until we realized that it was actually the prepaid meter being completely faulty. Eventually, the IKEDC official showed up and still haven't found a solution to any of our problem; we have been in complete darkness while others had power, we were asked to call on Mojec themselves to come and fix the meter. And that's why I'm here