Question for Blue Ridge Microfinance Bank Limited

I have outstanding loan of 9664 as at 29th of February this year,I deposited 9700 into your Zenith account ********,up till this moment they have not acknowledge the payment,I have called all their phone numbers, I could not reach them, I even sent messages to their WhatsApp phone number several times,up till now no response from them,pls I'm not owing Okash any money