Job offer: General Manager

The General Manager will be responsible for leading the business unit, overseeing daily operations, and ensuring the delivery of world-class shipping agent services. The role includes managing customer relationships, optimizing operational performance, and ensuring compliance with industry standards. This position will play a key role in driving profitability, operational efficiency, and strategic growth of the business.

1. Operational Leadership:

• Oversee day-to-day operations of the shipping agent business unit, ensuring smooth handling of vessel agency services, cargo logistics, and client requirements.
• Implement and maintain operational policies to improve service efficiency, accuracy, and client satisfaction.
• Manage all aspects of vessel husbandry, port clearances, documentation, and cargo handling.

2. Business Development:

• Identify and develop new business opportunities with shipping lines, freight forwarders, and cargo owners.
• Build and maintain strong relationships with key stakeholders, including port authorities, customs, and maritime agencies.
• Drive growth by increasing market share, securing new contracts, and expanding service offerings.

3. Financial Management:

• Develop and implement financial strategies to achieve revenue growth, cost control, and profitability.
• Monitor financial performance, manage budgets, and provide regular financial reporting to the executive team.
• Ensure efficient cost control measures and optimize operational resources.

4.Team Management:

• Lead and manage a diverse team of operations, logistics, and customer service staff.
• Recruit, train, and develop talent to enhance the efficiency and capability of the business unit.
• Foster a positive and productive work environment, promoting collaboration and continuous improvement.

5. Regulatory Compliance:

• Ensure full compliance with Nigerian maritime laws, international shipping regulations, and environmental policies.
• Liaise with regulatory authorities, port authorities, customs, and other government agencies to ensure smooth operations.
• Stay updated on industry trends, shipping laws, and compliance requirements.

6. Client and Stakeholder Management:

• Act as the primary point of contact for high-profile clients, ensuring excellent service delivery.
• Resolve client issues promptly and efficiently, maintaining high levels of customer satisfaction.
• Develop long-term relationships with clients to foster repeat business and loyalty.

7. Strategic Planning:

• Work closely with senior management to develop long-term strategic goals for the business unit.
• Analyze market trends, competition, and industry developments to shape business strategy.
• Lead initiatives to expand into new markets or offer new services in line with company goals.

• Bachelor’s degree in Maritime Studies, Logistics, Business Administration, or related fields. A Master’s degree is an advantage.
• Minimum of 8-10 years of experience in the shipping or logistics industry, with at least 5 years in a leadership role.
• In-depth knowledge of shipping operations, vessel handling, cargo logistics, and maritime regulations.
• Strong financial acumen, with experience in managing budgets and P&L responsibility.
• Excellent communication, negotiation, and leadership skills.
• Proven track record of business development and operational excellence.
• Experience in dealing with Nigerian maritime regulations and port authorities is a plus.