Job offer: Telesales Officer

Job Overview:
Our client is a mobility technology company and they are looking to employ a Telesales Officer. As a Telesales Officer, you will be responsible for engaging customers and providing customers with information about the company, resolving complaints, keeping records of calls, and updating customer's details.

Key Responsibilities:

• Identify, qualify and cultivate new sales opportunities through multiple mediums such as email, phone calls, trade shows, and channel partner relationships
  
• Execute on prospecting activities associated with the company’s marketing plan, and specific marketing campaigns
  
• Utilizes CRM system and all necessary applications to manage and optimize sales opportunities, merge records and track all sales stages of the deal opportunities
  
• Manage your assigned account and achieve sales targets and customer expectations
  
• Conduct phone presentations to educate customers, identify their needs and sell the right solutions for maximum value
  
• Document and track the status of inquiries and coordinate appropriate responses using best judgment to ensure customer satisfaction
  

Requirements Job Requirements

• Minimum of one year experience as a Telesales/ Customer Service Representative
  
• Excellent communication and phone skills with strong sales and relationship-building skills
  
• Ability to assess customer information, determine and address problem areas, and present the solution effectively.
  
• You must have an effective and professional demeanor in conducting telephone sales with customers.
  
• You must be flexible, and dependable and have the willingness to learn, excel and understand the customer’s position as well as assist where and when needed
  
• A confident, nicely-persistent attitude that focuses on achieving goals