Reviews of Fiberone Broadband - Lagos, Nigeria

They have good customer service agents and provide good Network service, since when I have been using their network provider I have not experienced any form of breakdown and am very much happy to say they are the best and need nice accolades for their services

If you decide to engage with FiberOne, make sure to have a back up Internet Service Provider!
They don't care that internet is important in our lives. They don't care about their customers. They are just good in communication and tend to lure us with "cheap" prices. Fool me once, shame on you ; fool me twice, shame on me! you have been warned

They rip off customers. I have written to fccp and NCC to investigate them. They have bad customer service review

There is always service disruption.................................

It took three weeks after payment for my installation to be done. one week later my internet is yet to be connected. the field service team are very unprofessional, the customer service representatives are very untruthful and nonchalant, i am beginning to regret why i subscribed to their service as i have been made to understand from several reviews that if i do not tip the field service team, my internet may not work. Please go for other ISPs if you have an alternative in your neigbourhood.

My first month with Fiber one was okay but as the months went by I started to experience incessant down time in service and had to call them often. I thought their customer service attendants were polite but the last few months have been terrible. I experience service interruptions every other day lasting for up to 4 hours and longer sometimes. Now my service has been down for three days; I was told their technicians would come fix it from the first day but I’m yet to see them three days after, neither is there a call to update me. My understanding is that they’d compensate me for the lost days which is fair enough but their calculation is warped; UPSETTING! How is Monday morning to Wednesday evening (and still counting) one day? So rather than get compensated for the three days, I’m told I get one day which is their count of one full day. I’m confused. Don’t insult my intelligence, Fiber one. I would advice anyone shopping ISP to talk to enough users and get a wide range feedback before making a decision on FiberOne

Very true, fibre one is the worst when it comes to customer service. Over two weeks after installation, the internet isn’t working. The engineer collected 15k bribe from me and still it isn’t working. I called fibreone to complain they said they would get back to me but no way. I had to subscribe to another internet service provider. 86,500 wasted and extra 15k wasted. They are just the worst. The sales lady mosun , she is the worst person i have ever encountered in my life. My location is lekki, osapa London

My internet has been down for 10 days and I have been writing to them everyday while they respond that they will send someone. Till now, 10days after, they haven't done anything about it. I paid 2 months subscription and I regret it. The network is okay but their staff will lead to the collapse of the business. If the directors of the company are smart, they should sack all their customers disservice staff

Internet speed good but just dont have issue that will require their field engineers come to your side. It may take a month to fix your problem. Very bad

After payment, installation is like a herculean task to them with diverse excuses and what I realize is some people get instant installation if you can bribe their technical staff.
Poor customer service and service delivery since Saturday 10:00 am service has been cut off without explanation to customers via email or SMS on why there is a disruption of service and what they are doing to restore the service. It is a big regret subscribing for this because this is what I use for working from home.

Service is fine, but they have had recurring problems with service outage due to vandalization. When the service is up, it is second to none. I guess a secondary source is a must when using their service. I use an MTN HyNet as back up. My pocket feels the difference when Fiberone is down,