RBL - Lagos, Nigeria

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Best Call Centre Software for Businesses in Nigeria (2024)


3CX communications system is a complete call center solution for small and medium businesses. Unlike other contact center solutions that are part of a larger software, 3CX is squarely built for customer service.

The beauty about 3CX is that your customer agents need not be in the office. They can respond to chat inquiries from anywhere in the world. And still, deliver the same world-class customer service experience.

3CX lets you have a short and dedicated customer care line through which customers can easily reach you. You can also set pre-recorded voice mail messages, send voice-enabled broadcast messages, place customer calls on queues and switchboards, and get monthly call statistics – all with a 3CX communications system.

As if that’s not enough, 3CX permits you to integrate your other customer engagement channels like Facebook, SMS, Instant Messaging, and Telephony. For a 360-degree customer service experience. 3CX is super-flexible and open to integration. That means it can be integrated with your new or existing CRM and ERP solutions.