Nexus318 - Lagos, Nigeria

The world of Travel, Hospitality and Leisure is a vast world. Supported by recent growth thrusts, Travel, Hospitality, and Leisure (THL) establishments are contributing strongly to keep the global economy buoyant. Inundated by increasing demand, it’s important that establishments take advantage of the upward surge and interest in technology to effectively respond to innovative forms of competition and a globe-trotting wired clientele.

The informed Client Service Personnel (CSP) now becomes a major factor in the equation, not only in business retention but also in increasing Return on Investment (ROI) through the acquisition of new businesses.

The key to keeping the CSP well informed is to retain a primary component of the value chain – that is – Qualitative Training.

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Hospitality Trainer as the primary component in achieving predetermined goals relevant to all stakeholders’ objectives should be knowledgeable in enhancing the required understanding and capacity for the CSP to deliver professionally at the expected level of today’s client. Arming them to ensure that not only old businesses are retained, but that new businesses are generating a sizeable share of the establishment’s yearly projected income is an inclusive strategy to achieving corporate goals.