Alliance Infotech (P) Ltd. - Aba, Nigeria

Alliance is an ISO certified company having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-centers. We have established technical relationship with leading component providers as Sangoma Distributor, Digium Select partner, Microsoft Certified Partner and Dialogic amongst others. Our products have been bundled and sold with Siemens, Avaya, Alcatel, CISCO, Ericsson phone systems. Our development center is based out of New Delhi, India.

Alliance Ensembler (CRM):- An Enterprise Relationship Management product which provides a fully integrated package for Sales automation, CRM and Advanced Analytics. This can be configured as per client’s requirement as a  

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hosted managed service or as an on premise appliance. (www.ensembler.com)

Alliance Arcane (Voice Loggers):- Alliance Arcane is a fully featured digital voice recording solution for Contact centers, Homeland security and Financial organizations. The Arcane platform offer high degree of flexibility in terms of configurations and scale of deployments. (www.arcanelogger.com)

Alliance Konfer (Audio Conferencing System):- Alliance Konfer is a multi-party conferencing bridge. It offers Audio, Video, and IP conferencing capabilities on a single platform. Features include Web based setup and conference control, SMS and Email based alerts, voice recording, full featured emergency alerting and integration with MS Outlook. It is offered in two configurations - as a pre-paid /post-paid service platform for Telcos and An Enterprise conferencing solution for business/government users.

Alliance VoiceXchange (IVR): - Alliance VoiceXchange with a configurable call flow offers a fully integrated Interactive Voice Response (IVR) product to connect your customers, databases, telephones, and fax machines. Customers can call and receive answers to specific questions or place an order and receive faxed confirmation. This product is suited for Financial and Govt. Institutions, Banks, Railways, Educational Institutions and Call Centres/BPOs

Alliance FaxXchange (FAX Server):- A centralized fax server solution that allows users to send and receive faxes directly from their desktops. This server provides the perfect network fax solutions for all business sizes.

Alliance UniVersus (Unified Communication):- Alliance UniVersus is centrally managed messaging platforms by which users can manage synchronize and coordinate service. It integrates E-mail, SMS, Telephone, Cell phone, FAX and any communication channels. Interaction across a broad range of communication channels.

Some Solutions:
Complaint Management
Emergency Alerting System
Telebanking System
VAS Solutions