ARIK AIR LIMITED - Ikeja, Nigeria

Before take off, we sat in the airplane with no air-conditioning. Everyone was sweating. When the air finally came on, there was a huge fug of smoke in the passengers cabin that caused us panic cause we thought there was a fire incident. And no one came around to explain what just happened to us. No sanitizing wipes or towels was provided before serving food. The food served was horifying and appalling. One passenger toilet was not accessible because it was broken and sealed even. I presume it's been in that condition long before we came on board the plane. I can't describe these conditions in words, but I have posted a photo. The hostesses on board the palne appeared like individuals hired by the road side to sit for the real air hostesses. There was nothing of them, not the body language, smile, nor the ability to assist, was anything close to a trained hostess. Not one thing!