Job vacancy Customer Service Agents

Announced

06 May, 2024

Job Type

Employee

Job Status

Full Time

Job Title

Customer Service Agents

Job Location

Lagos

Job Presentation

JOB OVERVIEW :
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be passionate about providing exceptional customer service, resolving issues efficiently, and ensuring customer satisfaction. The Customer Service Representative will be responsible for handling inquiries, processing orders, and addressing customer concerns in a professional and timely manner.

Only Successful candidates would be contacted.

Apply at bit.ly/JUMCS or https://forms.gle/gx7xE96PNhfkByGY8

Requirements

REQUIREMENT:
• High school diploma or equivalent; Undergraduate, OND, ND, BSC
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar usage of Microsoft word and excel
• Excellent communication and presentation skills

Responsibilities

DUTIES
• Communicate with current and potential clients via telephone, email, online chat, or social media
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Maintain a courteous and calm manner at all times to de-escalate stressful situations
• Document personal information to create, update, or adjust customer accounts
• Prepare call-related information for purposes of auditing and reporting
• Provide and respond to feedback about any aspect of the job or its duties
• Suggest products and services to clients based on their requests and needs
• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders

Benefits