Review Poor service

I have never written a negative review of any Nigerian business because I understand how hard it is to be a business owner in Nigeria but this one just takes the cake.
The summary is that I placed an order to be delivered at 10 am. The order was placed 3 weeks prior to the day it was needed for good measure. I sent a message the day before it was to be delivered just to make sure my order would not fall through the cracks. I was assured that everything was on track. The order got to me at 8:42 pm. You read right. The order was delivered 11 hours later (almost half a day later). The location was in Lekki so it was not an out of state delivery. I rejected the order as it was of no use to me and asked for a refund once again. I had first asked for a refund at 2:51 pm but the lady pleaded with me and said it would be dispatched within 15minutes. As at 8pm when the order had still not gotten to me and I still hadn't received my refund, I asked yet again for a refund as my guests had already left and there would be no one to consume it. I also reached out to the owner. As I type this, I have neither received a refund nor gotten feedback from the owner.

I have attached a screenshot of a part of the conversation.

To continue my rant, while we all say there is bad governance in Nigeria, we also have our part to play. In our own little corners of the world, what are we doing to demonstrate what good leadership looks like?