Review Retrieving of my password

I tried changing my password but due to the fact that I am not familiar with the site, I used forgot password but them haven't sent any link on how to recover it, spoke to an exchanger he gave me one number as customer care to complain to, the contact gave me another number to complain to after how many days of sending messages but this new number has not replied me for days, when I tried doing forgot password, a write up came up saying I can't recover my password because I am not verified... I don't understand this new scam they are playing o... Inksnation want to eat my money bah, they deserve to be shut down if their customer care can not respond to the complains of their customers.