Review Transaction was not credited

My name is bassey joseph I transferred the sum of N44,000 from my sporty bet account to my savings bank account (keystone bnk plc) since on the 5th of oct 2020 at about 2pm it show suscessful , I was debited from my bet account but up till now I have not been credited. I call my bank to trace it but the customer care says no any transaction pending, I try calling sporty bet hot line but not connecting .