Review Name mismatch and hac

My sportybet account was hacked on the 29th of September, 2020. I retrieved it after two days only to discover the hacker, via sportybet account, withdrew large amount of money from my bank account to fund the sportybet account. I called the Customer service but they charged high call rates, abrupting the conversation. I mailed but they didn't reply. There's a name mismatch I'm told about wheneverI want to withdraw the funded money. Please, rectify it as soon as possible. Thanks