Review Poor Service Delivery

First order early in the week, packs were worn and frayed, a couple had torn open at the sides. Gave the feedback and moved on.
Ordered today for 50 packs and requested they be delivered at 10am
Order arrived at 11.50am. The packs were cold, not appetizing in the least.
Contact person stopped picking my calls when they realized I had yet to receive my order.
After 5 missed calls and an irate message to them, they send me a phone number, no name, no explanation, no apology.
Not acceptable.
Will not be using them again