Review Terrible experience

I've been banking with renmoney for more than 2 years without a problem. Despite their higher interest rate as compared to others I continued to borrow from them because of the ease. Notwithstanding my long interaction with them, I had a problem for just one month and I called them to explain even before the date for repayment. The agent that responded sounded nice and understanding, but then they unleashed a mob of staff on me, threatening all forms of actions including involving my employer. I struggled to pay up but was still double-billed the following month. On making a complaint, I had to wait for 3 days before getting my money back with another 2k taken off it. It was a terrible experience. Can't wait to clear the current loan.