Review Inefficient and very rude staffs in Akure

Parcel sent from Abuja, it's been over 7days and I am yet to receive my parcel. I have been calling their office, but was told my parcel was yet to arrive Akure, but tentatively that evening or the next day, that I should come to their office for pick up, imagine for a service that cost almost 9k for 0.5kg parcel from Abuja to Akure, but their tracking system keeps showing Ibadan. This was 3:14pm, 3hours later at 6:18pm the same person called, that I should be aware he is at my street, I told him I stepped out since it was already getting dark, I didn't receive any notification. He start yelling and saying I am supposed to be in my house, that if I call him again he wouldn't pick up etc. I asked him to give me his location so I can drive down but he dropped the call on me and never picked up his phone calls afterwards. This is not the first time, they probably don't hire the right workers...I am so pissed at their services