Review 24 Hour Customer Service Line

How can one be trying to get across to THT and all lines not connecting. The only line ringing was not picked. Yes its stated that they operate btw 8am to 5pm but do people have to tell sickness to pause until THT gives approval before they can be treated.
No 24 hrs Customer service agent to speak with, Hospital demands to speak with HMO before any treatment is made and No representative to speak with because it is outside their working hours.
Please let us learn to value lives.