Review Poor Service

Poor record update on the part of the HMO!!My dependant ( a senior citizen)-was not provided service on 27/05/2921 at her regular check up and had to pay for her drugs out of pocket . She was again delayed unduly today because she was told that her cover had expired which is totally untrue. This is middle of the year and her cover has been renewed since January 2021.She waited over 3 hours for authorization after it was confirmed that it was an error on their part. It’s not fair on your clients!!!