Review Poor service/ Unsolicited charges

It's so glaring that this company is not supposed to be operating in Nigeria by now until restructuring is done and training as well as retraining of your staff is taking as Paramount if the reviews I've read are anything to go by.
This is the second time am having bad experiences with this firm. The first time I waybilled a package from Lagos to Nasarawa, it took God's intervention for me to get as many unpleasant reasons were given as to the reasons why it has to take weeks for the package to arrive, something that shouldn't take more than two days.
More worrisome is the stupid attitude of staff. You can imagine one employee beeping me early in the morning expecting me call him back because he wanted to tell me my good has finally arrived. I had to call him and asked why he couldn't call when I had already paid the charges they asked me to pay. I was shocked when he asked me to bring another #500 along when coming to retrieve my package. I told him l had paid the necessary fee but he authoritatively told me anyone who intends to collect a package from him must part with that amount before he can release it. Before I knew what was happening, he disengaged the call, that l did by myself. He was so rude and annoying.
I think you should close shop seriously.