HPZ (Haier Thermocool) - Lagos, Nigeria
HPZ (Haier Thermocool)
1.08 Reviews
- Verified
Listing
Company name
HPZ (Haier Thermocool)
Location
45/47 Town Planning Way, Ilupeju Industrial Estate, Lagos, Lagos, Nigeria
Contact number
Website address
Working hours
- Monday: 09:00 - 18:30
- Tuesday: 09:00 - 18:30
- Wednesday: 09:00 - 18:30
- Thursday: 09:00 - 18:30
- Friday: 09:00 - 18:30
- Saturday: 09:00 - 18:30
- Sunday: Closed
E-mail address
Company description
At Thermocool we understand that you want the best for your family. To achieve this you need innovative products, plus a hardworking and reliable support team that’s always there for you. After all, you can’t provide clean clothes, home cooked meals and a cool, calm family home all on your own. That’s where we come in.
We understand your needs like no other brand, that’s because we’ve been designing for Nigeria for over 40 years and whether there’s been a power-cut, a big party or just a huge load of dirty washing, we’ve always been there for you.
Our commitment to you doesn’t stop when you walk out of the showroom; it’s in everything we do. It’s in everything from our market leading product reliability to our famous after sales service and our warranties. So
We understand your needs like no other brand, that’s because we’ve been designing for Nigeria for over 40 years and whether there’s been a power-cut, a big party or just a huge load of dirty washing, we’ve always been there for you.
Our commitment to you doesn’t stop when you walk out of the showroom; it’s in everything we do. It’s in everything from our market leading product reliability to our famous after sales service and our warranties. So
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when it comes to choosing a Thermocool product today, you can relax knowing you’ll have all the features and service you need to help your family run smoothly.Listed in categories
Reviews
1.0
HPZ (Haier Thermocool)45/47 Town Planning Way, Ilupeju Industrial Estate+234 1 555 3289, 4973474, 7914317, 7734074https://www.businesslist.com.ng/img/ng/e/_1604602750-74-hpz-haier-thermocool.jpg
1
VERY BAD AFTER SALE SERVICE
I bought a freezer 259L Dec 24 2020 ever since the third day of purchase I noticed the freezer is not freezing,have been complaining but nothing as been done,they keep promising to come check it but have seen nobody, I know they are waiting for the warranty to be over.this is nothing but SCAM
1.0
HPZ (Haier Thermocool)45/47 Town Planning Way, Ilupeju Industrial Estate+234 1 555 3289, 4973474, 7914317, 7734074https://www.businesslist.com.ng/img/ng/e/_1604602750-74-hpz-haier-thermocool.jpg
1
Avoid
I bought a large amount of air conditioning systems, and on the air conditioner was not functioning after installation. PZ Installed the Aircon and negligently damaged the unit.
They will not repair or send someone to come fix it. The engineers are very unprofessional, they cancelled several appointments without any notification wasting our time and money. We are still left with their faulty systems after spending all that money.
They will not repair or send someone to come fix it. The engineers are very unprofessional, they cancelled several appointments without any notification wasting our time and money. We are still left with their faulty systems after spending all that money.
1.0
HPZ (Haier Thermocool)45/47 Town Planning Way, Ilupeju Industrial Estate+234 1 555 3289, 4973474, 7914317, 7734074https://www.businesslist.com.ng/img/ng/e/_1604602750-74-hpz-haier-thermocool.jpg
1
Malfunctioning of washing machine within 3 months
I purchase washing machine in Feb' 21and within 3 month it started malfunctioning.
Their sales showroom is not entertaining telling to call customer care.
They have given me no of customer care ******** and call is not going.
Their sales showroom is not entertaining telling to call customer care.
They have given me no of customer care ******** and call is not going.
1.0
HPZ (Haier Thermocool)45/47 Town Planning Way, Ilupeju Industrial Estate+234 1 555 3289, 4973474, 7914317, 7734074https://www.businesslist.com.ng/img/ng/e/_1604602750-74-hpz-haier-thermocool.jpg
1
my deep freezer is not working well
The 319littres deep freezer i bought on 22 of april 2021 cannot froze,i returned it to the seller and they worked on it, only for me to on it yesterday and discovered that it take all day to froze and it cannot retain the ice, everything start melting immediately current goes off. What do i do now?
1.0
HPZ (Haier Thermocool)45/47 Town Planning Way, Ilupeju Industrial Estate+234 1 555 3289, 4973474, 7914317, 7734074https://www.businesslist.com.ng/img/ng/e/_1604602750-74-hpz-haier-thermocool.jpg
1
DEEP FREEZER NOT WORKING - 3MONTHS OF PURCHASE- I NEED IT CHANGED
Haier Thermocool product is a HUGE SCAM!
I purchased a Deep Freezer that stopped working exactly on the 3rd Month. to date same Freezer has been picked up 3 times by their untrained staff,
Infact same freezer was returned back to me 5th of June 2020, and got spoilt again in less than 5days after stocking food items.
To pick it up the 4th time they have been tossing me around, rude Driver, poor service delivery, giving excuses they dont have available vehicle to pick up.
A new Freezer now turned to scrap, with dent, yellow colour stain and rusty paint pill. this is disheartnening.
What a waste. I absolutely regret patronizing such incompetent brand, if i had read these reviews i wouldnt have ventured.
I purchased a Deep Freezer that stopped working exactly on the 3rd Month. to date same Freezer has been picked up 3 times by their untrained staff,
Infact same freezer was returned back to me 5th of June 2020, and got spoilt again in less than 5days after stocking food items.
To pick it up the 4th time they have been tossing me around, rude Driver, poor service delivery, giving excuses they dont have available vehicle to pick up.
A new Freezer now turned to scrap, with dent, yellow colour stain and rusty paint pill. this is disheartnening.
What a waste. I absolutely regret patronizing such incompetent brand, if i had read these reviews i wouldnt have ventured.
PUBLIC USER
My generator of three months has also stopped working. I bought it march 28, 2020
PUBLIC USER
How i wish i saw this review before now.im in the same mess and somebody picking my call is rude and playing pranks on me.The worst electronic i have ever gotten,with very poor customer service.
1.0
HPZ (Haier Thermocool)45/47 Town Planning Way, Ilupeju Industrial Estate+234 1 555 3289, 4973474, 7914317, 7734074https://www.businesslist.com.ng/img/ng/e/_1604602750-74-hpz-haier-thermocool.jpg
1
Brand new fridge.....Not working
We bought a fridge freezer on the 17th of march in thermocool branch elesekan ibeju lekki, only to plug it for for days with constant light, boom NEPA took the light and it started defrosting immediately, the worse part is the fridge not cooling at all, this is really devastating, we came back for tell them what's going on, with thier bad manner of approach saying there's nothing they can do about it.....you guys need to do better, a new fridge oo????????????????????????????
1.0
HPZ (Haier Thermocool)45/47 Town Planning Way, Ilupeju Industrial Estate+234 1 555 3289, 4973474, 7914317, 7734074https://www.businesslist.com.ng/img/ng/e/_1604602750-74-hpz-haier-thermocool.jpg
1
Brand new fridge. Not working!
I bought a fridge on 10/6/19, to date 13/9/19. Its not working. Its just one excuse after another. They refused to pick it up from my house. I will go the extra mile to get a full refund of 199k plus damages. Customer service is zero. A great regret for buying your product! Never again!
1.0
HPZ (Haier Thermocool)45/47 Town Planning Way, Ilupeju Industrial Estate+234 1 555 3289, 4973474, 7914317, 7734074https://www.businesslist.com.ng/img/ng/e/_1604602750-74-hpz-haier-thermocool.jpg
1
pooor after sales service
have been trying to repair or replace a faulty spare par of an automatic washing machine , but was told that it was not available in Nigeria.
Questions & Answers
I bought your chest freezer HTF-200H on Monday 24 April 2023 but the freezer is not cooling fast, and not block. Pls What can I do?
Do you have after sales service for haier thermocool TV in Badagry or where in Lagos?
I have 2 faulty deep chest freezers for repairs. I live at Ikorodu. How do I get your aftersale support to come check?
I need your service centre address within Mushin ilasa
Do you have inverters or solar lumos and do you have rechargeable fan. Can I know your closest office in Ikeja Ikoyi Obalebde plus your phone contacts
Please where can I take my thermocool fridge for repairs? I stay in surulere Lagos.
Companies vision and mission
I bought your freezer [HTF-219H] last year march (2015)the freezer is not working well again only the top that is freezing the down part of the freezer is not freezing what can i do please?
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